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What happens to my domain if I downgrade?
How custom domains behave when you change to a plan that does not include them.
Custom domains are part of PRO and Enterprise. If you switch to a plan without that feature, here's what we do:
Day 0 — downgrade
We email you the moment your subscription updates and add a banner to your dashboard:
Your domain
yourname.comstops working on March 22 unless you upgrade.
Your domain keeps serving normally during this 14-day grace period. Visitors won't see anything change.
Day 14 — pause
If you haven't upgraded by then, we pause the domain. Visitors who go to yourname.com see a brief "site temporarily unavailable" page; we 301-redirect them to zebrasnap.com/your-username so links you've shared on social or in emails still take people to your photos.
We email you when the pause kicks in.
Re-upgrading
The moment you re-subscribe to a plan with custom domains included, we reactivate your domain. No re-verification, no re-pointing — it just comes back. You'll get an email when it's live.
If you bought the domain through us
The domain is yours. If you cancel for good, your auto-renewal is paused at our registrar after another grace period. You can:
- Transfer the domain out to another registrar (we provide the EPP code on request).
- Let it expire if you no longer want it.
We email you each time the auto-renewal date approaches so nothing happens by surprise.
Still stuck? Open the contact form and we'll help you within 24 hours.